BRAND

1. Order fulfillment begins once the payment is credited to the Store's bank account or upon confirmation of payment via available online payment methods.

2. Available payment methods include:

a) bank transfers,

b) fast online payments,

c) payment by debit or credit card.

3. Card payments are processed via trusted payment operators who ensure the security of transactions.

4. Card data is not stored by the Store – it is processed only by the payment operator in accordance with applicable regulations and security standards (e.g., PCI DSS).

5. Transactions above 5000 EUR are not accepted by the Store via credit cards. In such cases, the customer should choose another payment method.

6. The order fulfillment time depends on product availability and ranges from 7 to 14 business days.

7. The customer is obliged to provide accurate data necessary for the order fulfillment. These data must correspond with the data provided during payment.

a) If the data from the payment do not match the data provided in the order, the transaction may be canceled by the Store's customer service.

b) The customer has the option to specify a different shipping address for the order; however, the order details, including the name and surname, must match the information of the person making the payment. For instance, if an order is placed by a customer named John Smith, the payment must also be made by John Smith, ensuring consistency between the order and payment details.

8. Sales are conducted exclusively via the Store's website available at debonarwatches.com.

9. Stationary sales are only available in exceptional situations, after prior arrangement with the Store's customer service.

If you have any query regarding a watch you are purchasing, please do contact a member of our team on Whatsapp +39 3381504670 or via email [email protected] and we’ll be happy to help.

We will ship your order of stock items within 1-2 working days from time of order. If this is inconvenient please let us know preferred delivery date and we will schedule delivery at your convenience.

We will advise approximate delivery time of available to order watches prior to purchase.

Shipping to EU
Orders made within the EU will be shipped via DHL Express or Fedex Express with appropriate insurance.

International Shipping

Standard orders made outside the EU will be shipped via DHL or Fedex guarded delivery depending on value of items. We are not responsible for import duties and associated taxes so please check due fees in your Extra-EU country when ordering, please check it before ordering.

Estimated delivery time is approx 2-7 days subject to terms and conditions.

Our pre-owned watches are accompanied by Full 12 month warranty (the 'Warranty') from the day you receive your watch, protecting your watch against manufacturing and mechanical defects, subject to the following terms and conditions.

Our warranty is subject to the same terms and conditions as the manufacturer’s warranty. The warranty does not cover theft or loss. Normal wear and tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded as well as damage caused due to submersion in water against the manufacturer’s guidance. Wear of the watch strap is not covered by the warranty.

In the event you decide to take your watch to a repairer or watchmaker without prior approval from Debonar Watches, we will not be held liable for any costs you may incur.

Any modification of a watch by addition of substitution of components which have not been provided by the manufacturer will also invalidate the warranty, as will evidence that the watch case has been opened by anyone other than our authorised watchmakers.

It is your responsibility to arrange adequate insurance cover for your watch whilst in transit back to us, and this cost will be at your expense.